1 Scope
This policy applies to orders for laboratory testing and related services placed with Amrith Labs and paid through Razorpay, net banking, UPI, cards, or another payment method offered by us.
2 Before making payment
Please verify the order number, requested tests, samples, amount payable, and contact information before completing payment. If an order needs correction or cancellation, contact Amrith Labs before making payment.
3 After successful payment
After payment is successfully completed, Amrith Labs may reserve laboratory capacity, allocate resources, begin administrative or technical processing, and make arrangements for the requested services. Therefore:
- The order cannot be cancelled for a refund after successful payment.
- Amounts paid for the order are non-refundable and cannot ordinarily be transferred to another order or customer.
- Failure to send or provide the required sample does not automatically qualify the order for cancellation or refund.
4 Limited exceptions
Amrith Labs may review a refund request only when:
- the same order was charged more than once;
- a confirmed payment-processing error resulted in an incorrect charge;
- Amrith Labs determines that it cannot provide the paid service; or
- a refund is required under applicable law.
Submitting a request does not guarantee approval. Each request will be reviewed using the order and payment records available to Amrith Labs.
5 Failed or pending transactions
If the amount is debited but the payment is shown as failed or pending, do not make repeated payments without checking the order status. Contact us with the order number, payment reference or transaction ID, amount, and payment date so the transaction can be verified.
6 Approved refunds
If a refund is approved, it will be initiated through the appropriate payment channel. Processing and credit timelines may depend on Razorpay, the issuing bank, or the payment provider. Payment-gateway charges or taxes that cannot be recovered may be excluded where permitted by law.
7 Contact us
For payment or cancellation questions, contact us before proceeding with payment.